The DHS Runaround for SoonerCare

SoonerCare is a blessing. SoonerCare is a blessing. SoonerCare is a blessing.


Yes, I am reminding myself of everything SoonerCare covers before I discuss my experience with switching her primary care doctor.


Since Nicole is not our relative and we are only her guardians, she qualifies for our state health insurance. It is a great program that covers almost all costs associated with her medication, eyeglasses, dental work, doctor's visits and therapy.


After a few Google searches, I finally find the number for SoonerCare. I dial, listen to the automated voice and wait...and wait...and wait...and wait. 45 minutes later, I speak with a representative that tells me that DHS (the number the website directed me to)  no longer deals with SoonerCare and I need to call another number. He was nice enough to give me the number.


Now I dial the new number and hear "local girls in your area are waiting for you". What? A sex line?!?! I double checked to make sure I dialed correctly. I am stunned. Maybe this is part of our state's problem. People call for health needs and are directed to sexy girls.


Lucky for me, I am an educated individual that can navigate the web and pulled the correct number without another wait on hold.


Now I dial the newfound number, listen to the automated voice and wait...and wait...and wait...and wait. 45 minutes later- not a good pattern- I get to speak with another representative. He was really nice and asked me a few simple questions that I could easily answer since the office of Dr. Dumb gave me all of Nicole's information. Once he established that I am the guardian, he let me know that I needed to drive up to my local DHS office to give them the official letter of guardianship.


So, I am back to where I started with my first call to the local DHS office 1.5 hours and a sex line later. I explained the situation to the very first voice I got, so it would have been really nice to know that I should have been driving up to the office while I waited on hold.


My lunch hour tomorrow will be spent at my local DHS office.


Don't get me wrong, SoonerCare is a blessing. SoonerCare is a blessing. SoonerCare is a blessing.